Client Service Representative

Job DescriptionThe Client Service Representative will be a single point of contact and primary liaison for most post-sales client activities. The primary function of the Client Service Representative is to support the Account Executive and help promote our existing accounts within a given geographical territory.Essential Duties and Responsibilities:

• Proactively and effectively communicate with clients in order to manage evolving expectations, needs, and priorities
• Build a strong relationship with clients by acting as a trusted partner
• Servicing and maximizing potential with existing clients.
• Identifies obstacles and recommends strategies along with process improvements to optimize and maximize clinic flow for adopting any of our services
• Advise management on client service issues
• Act as a liaison between the clinic, internal data management, and across all lines of business
• Work with appropriate functions in the company to ensure all clients requests for increased products, add-on s, supplies, etc. are properly handled and deployed
• Maintain and update client information in database
• Ability to work independently
• Efficiently manage a defined geographic territory
• Occasionally work late evenings and weekends
• Accommodate departmental scheduling requirements as needed
• Prepare pipeline, forecast, and related administrative documentation on-time
• Must work closely with teammates in your territory
• Assisting in generating leads, including but not limited to; cold calling, lead generation software, relationship selling, prospecting, etc.
• Proper training and servicing customers with all product lines (Including setting up and training for entire staff on proper usage, packaging, shipping and implementation).
• Be on-time to all scheduled meetings
• Provide follow-up training on a consistent basis with accounts
• Plan appropriately to ensure all accounts in the territory are met on a weekly, bi-weekly, and/or monthly basis
• Provide weekly and monthly progress reports
• Capability to understand a clinical practice and work effectively in this environment
• Work closely with the management and the AE in the territory
• Assist in the (collection) of required information to ensure timely processing and/or filling of a specimen or script.
• Work with all departments within the company to effectively educate, train, and service the customer
• Must abide by all current (HIPAA) requirements
• Must conduct self in an ethical, legal and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business ConductCompetency: To perform the job successfully, an individual should demonstrate the following competencies:
  • Ability to prioritize and demonstrate sound judgment in handling problems
  • Organizational and time management skills
  • Effective communication with peers, clients, physicians and other professionalsQualifications:
    • Required client-facing experience with healthcare professionals
    • Strong organizational skills
    • Experience working with senior leaders, management staff and employees at all levels
    • Must be able to work in a fast paced, productive work environment
    • Must be a self-motivated, independent worker
    • Consistent and reliable attendance
    • Willingness to travel (overnights may be required)
    • Capability to occasionally work late evenings and weekends
    • Must be a team player
    • Ability to multi-task and be willing to work in a changing environment
    • Excellent time management skills with the ability to prioritize territory needs
    • Polished presentation skills to individual, small and/or large group settingsEducation/Experience:
      • Bachelor s Degree
      • Healthcare experience preferred.Computer Skills:
        • Must be proficient in Microsoft Office, including Outlook, Excel, PowerPoint, and Word
        • Company email
        • Ability to use sales tracking, and progress reporting tools
        • Basic internet and internet applicationsJob Type: Full-timeLocal candidates only:
          • Dallas, TXRequired experience:
            • account management: 1 yearRequired license or certification:
              • driver s licenseRequired education:
                • Bachelor's Company DescriptionMedoc Health Services is dedicated to offering the most comprehensive portfolio of ancillary services and products to medical practices seeking to improve their quality of patient care and satisfaction as well as practice organization, productivity and profitability. Through our superior partner relations, we create a significant competitive advantage for our clients and the best value in medical care for our patients through our portfolio of services and products. Medoc's current portfolio is comprised of top tier providers of medical and surgical devices, durable medical equipment, laboratory and pharmacy services, and practice management services.To provide the highest caliber service to our growing client base and to actively expand our services and products portfolio to meet the needs of healthcare providers, Medoc continues to invest heavily in its infrastructure. Currently, we are seeking highly qualified individuals to join our team.
                  Associated topics: assist, client, deskside, desktop, information technology analyst, patient, pc, support, technician, technician iii