College Students: Become a Part-Time Customer Support Representative - Christiansburg

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 10 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Part-time Customer Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.Job Duties and Responsibilities:We are currently offering part-time morning and evening shifts and can offer you the flexibility to work a minimum of 20 hours up to a maximum of 32 hours per week. This flexibility works great for current college students! Training for this role is a total of 5 weeks: Tuesday-Friday 5pm-9pm and Saturday Noon-8:30 (Sunday/Monday off).The Part-Time Customer Support Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:Supports Tier 1 technical support and customer service phone support for external customersRegular and predictable attendanceThis support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requestsProvide quality technical support service through one-contact resolution to establish a long-term customer relationshipAccurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phoneAssist customers with their billing and payments as neededSell multiple entertainment products and services as well as hardware systems and accessoriesEssential Functions:A Part-Time Customer Support Representative performs the job duties and responsibilities above as well as the following essential job functions:Willingness to work flexible schedules including weekends, holidays, and eveningsAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needsFor more information, please click here.#LI-JW1 Christiansburg, VASkills - Experience and Requirements:A successful Part-Time Customer Support Representative will have the following:Ability to work at least 20-24 hours/week including at least 1 weekend day (Sat. and/or Sunday)High School diploma, GED, or equivalent experienceSix-months related customer service/technical support experience and/or training preferredAnalytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essentialProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesAbility to speak effectively with customers and employees of the organizationStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesApply for this job onlineRefer this job to a friendShare on your newsfeed
Associated topics: associate, call center specialist, clerk, client, csr, customer care specialist, internship, rep, technical support, telephone