Service Advisor, Luxury Store

RESPONSIBILITIES: * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Increase profitability by maximizing sales & execute retail promotions. * Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times. * Oversee and participate in quality control. * Participate in the development and documentation of Standard Operating Procedures as appropriate. REQUIREMENTS: * High School Diploma or equivalent. * Accredited training in service advisor skills, customer satisfaction and quality control. * Automotive service advisor experience. * Ability to concentrate and accomplish tasks despite interruptions. * Ability to perform a variety of tasks simultaneously.