XEROX Solutions Analyst/Technical Support Specialist - Full-time / Part-time

CHICAGO: Green Office Partner is hiring a highly skilled Xerox Solutions Analyst/IT Support Specialist for Solutions, Help Desk and Client Support Functions. Team contribution includes the implementation of software, connectivity and customer workflow functions. Provide service as primary technical interface between Green Office Partner and the customer's IT Department for solutions application installation and support. Responsible to develop and maintain customer relationship to ensure customer loyalty and satisfaction. Provide technical expertise on offered products, industry standard solutions and standard software packages. This team member will be responsible for daily interactions with our clients, as it pertains to IT and Solutions issues. Team member will master and support all solutions offered, as well as the internal systems used to monitor our client base. He/she will react to all client issues and utilize our systems to proactively monitor our clients' printer fleets, resolving issues before they become problems. Team Member will manage all installations, client training and on-boarding for some of Chicago's most prestigious companies. He/she will continue to work with clients post installation to make sure all devices and solutions integrated are producing the desired results. Client outreach and relationship building will be a big focus for this position. Green Office Partner specializes in the service and support of HP and Xerox Imaging and Document Solutions and 3rd Party Solutions Partners. Responsibilities * Troubleshoot client issues to determine best course of action * Manage new client installations * Master all associated technologies to MFDs, printers and Solutions in order to be competent in installing, configuring and training * Complete knowledge of all Solutions offered to support clients ongoing needs after solution installation * Strategize and research new Solution offerings * Generate revenue on billable service/technical calls * Administer internal technology and support internal users * Perform customer check-ups to increase sales * Outbound calls to customers' IT contacts to establish and maintain relationships * Daily administration of our client monitoring system uptime, which includes calling/visiting clients if there is an issue * Client visits on a quarterly basis to do ongoing training and general troubleshooting of units in the field * Incoming Level 2 and 3 Service Triage * General Printer/MFP Repair Qualifications * Bachelor's Degree and/or equivalent work experience * 4+ technical support role; or equivalent combination of education and experience * Experience with Xerox and HP device interfaces a huge plus * CDIA, AIIM ECM certification preferred but not required * HTML, JavaScript, XML. WSDL, Soap & C++ programing knowledge a huge plus, but not required * Experience with API s a huge plus, but not required * Proven experience gathering business and technical requirements and architecting solutions * Cross functional team experience a plus * Ability to deliver successful projects and customer solutions * Strong positive written and oral communications and presentations skills * Two years experience configuring, installing, troubleshooting and repairing printers, PC and laptops preferred * Windows Server Scripting for rolling out print drivers is a plus * Technical knowledge of Windows desktop clients and Windows Server OS, Microsoft Office products * Ability to provide technical support to computer users both on the telephone and face-to-face. * Familiar with BYOD troubleshooting * Must be able to solve problems and develop new skills rapidly and with very little intervention or assistance * Stay abreast of current technology and trends. * Must be able to lift computer/printer equipment weighing up to 65 lbs * Valid Driver s License and access to a vehicle * MAC & iOS knowledge a plus Opportunity * Full-time Salaried Position * Health Insurance * Paid Vacation * Flexible work environment * A young & entrepreneurial culture * Career Advancement Path * Free gym membership in the building Located on the beautiful Wacker Dr. - 1 block walk from Clark/Lake CTA * This is a fast-paced and fun environment. Don't be surprised if you find yourself on a chartered bus en-route to a concert with our partners and customers! * Mileage will be reimbursed
Associated topics: assistant, client support, desk, excel, help desk, information technology help desk, information technology support, support, system support, technical support specialist