Automotive Service Advisor

About Us Premier Kia of Kenner is a locally-owned and privately-held dealership that is a part of Premier Automotive. At Premier Kia one of the most fulfilling aspects of our work is knowing that by serving our customers we are also serving our community. Giving Hope is a charitablenon-profit organization housed and supported by Premier Automotive that provides food, clothing, shelter, fellowship, and freedom for the most vulnerable members of our society. We are truly blessed to be given this opportunity to help our community and we like to share that blessing with our customers. A portion of every dollar you spend at Premier Kia goes directly toward Giving Hope and toward a better world for everyone. What We re Looking For Our Service department is looking for an organized and detailed Service Advisor to join our team! If you believe you have the right skill set and have previous experience working in the automotive space or customer service industry, let us know, we want to hear from you! Apply today to learn what it's like to work at a dealership that gives you the tool set to be successful and work with a management team that has your best interest in mind! What We Offer * Recently renovated facility, less than 2 years old * Paid Kia factory training * Reimburse for ASE certification trainings * Transparent career path with heavy focus on internal promotions * 401(k) with company match * Health, dental and vision * Short and long term disability * PTO - Paid holidays, vacation, sick-leave * Expect to turn 40 hrs/ week * Technician of the Month award Responsibilities * Greets customers promptly * Obtains customer and vehicle information * Clearly reports all vehicle symptoms as described by the customer * Determines and recommends needed maintenance base on age, mileage, and vehicle history * Prepares complete and accurate estimate of cost for labor and parts * Establishes follow-up time * Monitors the progress of each vehicle throughout the day, updating customers frequently * Verifies that final invoice reconciles with work performed on the repair order * Explains all completed work and charges to customers Qualifications * Minimum 1 year experience in a service advisory role * Knowledge of automobiles * Positive attitude * High volume mentality * CSI focused