Automotive Service Advisor

We are seeking an organized and detailed Service Advisor to join our winning team. SUMMARY Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders;maintaining customer rapport and records. What We Offer: * Opportunity for internal promotion and career growth with company * Competitive pay plan * 401(k) retirement plan options * Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. * Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. * Maintains automotive records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: * Previous experience as an automotive Service Advisor and a working knowledge of automobiles. * Customer service skills. * Sales experience. * Proficiency with computers and technology. * Ability to communicate complex technical concepts to customers. Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options. * Prior automobile sales experience * Prior automobile technician experience * A certification through the National Institute for Automotive Service Excellence * Retail experience. * Reynolds and Reynolds DMS Experience is Preferred