On-Call Banquet Server - Full-time / Part-time

Position Description
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
The On-Call Banquet Server's duties include:
Following direction from Banquet Captain or other Lead Server
Providing the service of food and beverage as stated by Banquet Event Orders

• Ability to read and understand a Banquet Event Order
• Attending pre-shift meeting with Captain/Lead Server/Manager
• Effectively working as a team with other banquet servers, hotel vendors and others
• Sourcing all service items, props, display items to execute the event
• Communicating with the Kitchen staff to coordinate delivery and pickup of prepared food items
• Displaying and designing all buffet and food presentation stations in accordance with Radisson Blu standards or as described by Manager or Captain
• Labeling all food products
• Communicating with Stewarding to coordinate delivery and pickup of service items
• Providing accurate consumption sheets for each event / event ID
• Providing professional service etiquette while serving guests
• Meeting all timeline expectations as assigned
• Assisting in off site events as instructed by manager or supervisor, including load in and load out
• Following all safety and security procedures

Abiding by legal standards and TIPS alcohol training guidelines for alcohol service to guests
Working as a team member to maintain pleasant work environment:

• Maintaining a positive inter-departmental relationship through the hotel and with outside vendors
• Following the Carlson Attendance Policy
• Reporting to work dressed according to Carlson Grooming Standards

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Giving personal attention, taking personal responsibility and using teamwork when providing guest service
• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assuming the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
POSITION REQUIREMENTS:

• Possess completion certificate of TIPS Beverage service training
• High School Diploma required
• Experience at a similar size and quality hotel recommended
• Candidate must have exceptional people skills with the ability to build trust and relationships
• Organizational, time management skills and the ability to network within the business arena

PHYSICAL DEMANDS:

• Ability to lift and carry up to 20 pounds
• Must possess a team spirited attitude and a willingness to help
• Ability to effectively communicate with department managers, team members and guests
• Ability to retain and give general hotel information
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift

Brand
Radisson BluWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.