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Front Desk Agents
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Breckenridge, CO Breckenridge, Colorado |
About this job
Front Desk Guest Services Agent
recblid d4zw11dtxvwhmknex3512vaytgn181
Associated topics: clubhouse, door, door attendant, lodge, luggage, mason, resort, sheraton, spencer, sunset
FULL TIME AND PART TIME POSITIONS AVAILABLE
We provide full benefits for full-time year-round positions. Flexible schedules.
The candidate should have a track record of excellent customer service -- in the hospitality industry will be a plus -- and impeccable attention to detail. The candidate must be self-driven and be able to work independently, within the parameters of corporate goals. Must be someone who jumps out of their seat when a guest walks in and able to start conversations easily with guests. Must be comfortable giving guests directions, ideas on places to eat, etc. Looking for a high energy type of person in that regard.
REQUIREMENTS:
- Attention to detail is a must
- Ability to manage multiple projects concurrently
- Customer service oriented
- Basic knowledge of Microsoft office
- Able to navigate online reservation engine
- Proficient writing skills (e.g., responding to email inquiries)
- Ability to work well in different paced environments
- Excellent time management and organizational skills required
- Must communicate efficiently with guests and staff
- Problem solving skills, with the ability to keep positive regardless of the situation
- Being proactive is imperative
- Customer service experience in hospitality industry preferred
- Must be willing to work weekends and holidays
JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
- Answering phones and email inquiries
- Ensure all guest interaction is professional and friendly
- Booking reservations (via phone, email, and online)
- Making check-in packets for arriving guests
- Verifying reservations on third party systems
- Maintaining stock of brochures and information for packets and front desk
- Upload and edit new information in online booking engine
- Verifying all documents are completed for check in
- Running damage authorizations
- Additional projects will be assigned periodically
- Other misc. office tasks
recblid d4zw11dtxvwhmknex3512vaytgn181
Associated topics: clubhouse, door, door attendant, lodge, luggage, mason, resort, sheraton, spencer, sunset
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