Customer Service Representative

Contract to hire.

Customer Service Representatives are the primary contact for insurance agents, end-customers, and clients in the US and Canada. All calls are meant to inform rather than to sell or be argumentative.
There is NO sales in this.

Make at least 14 outbound calls/hour.
Verify insurance with agents (for example if a deduction is too high).

Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).

Talks with insurance agents, end-customers, and clients over the phone to answer insurance related questions regarding the customer account.

Assist customers with problem resolutions to make sure all insurance requirements are met
Verify the correct information on the insurance forms

There is a chance they will take incoming calls from customers once they are trained.

SHIFT:
10:30-7 M-F
OT available on Saturdays

Training: First 2 weeks 8:30-5, they will go through class room training, shadowing, and handling calls with people listening in.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.