Branch Manager, Cape Cod Area, Mashpee, MA

Description:

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits.  With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals.  Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

• Manages the delivery of customer first service excellence

• Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and Human Resources management activities to meet bank objectives for the branch

• Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees

• Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships

• Reports to the Retail District Executive

• Analyzes branch expenses and implements strategies to reduce overhead

• Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank

• Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures

• Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships

• Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities

• Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customers’ expectations

• On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain

• Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence

• Minimum of 1 year of sales management in banking or financial services environment or 7+ years of experience in retail sales management

• Graduation from a nationally recognized sales management trainee program

• Proven capacity to manage a sales process within an incentive based environment

• Leadership skills and demonstrated experience mentoring and developing a team

• At Least 7 Years Specialized Knowledge Ability to manage, supervise, instruct and coach

• Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit

• Understands all appropriate policies and procedures and process that impact work activities.

• In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.