Patient Service Assistant II

Department:

AA102_16001 Radiology-Admin

Expected Weekly Hours:

20

Shift:

Rotating Shift

Position Purpose:

Job Description Details:

POSITION PURPOSE

Under the direction of a technologist/Radiologist, the ICT I provides continuous observation of assigned patient(s) in the holding room and notifies appropriate personnel if patient(s) requires assistance, exhibits changes in behavior, or requires other additional intervention.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Performs supervision of inpatients and ED patients as they are delivered to the department prior to imaging. Remains with and observes the assigned patient at all times under direct observation. Introduces self to patients/families and explains role (to assist in maintaining a safe environment) Provides timely feedback and follow up to radiology staff regarding patient response. Receives and provides report to other caregivers. Promptly responds to patient requests. Inform patients about planned procedures and treatments in order to reduce fear and anxieties and to encourage patient cooperation. Performs patient care functions within but not limited to Cerner PowerChart systems and RAdnet system. Records patient lab results and required data in appropriate areas. Transports patients as needed. Checks and restocks supplies as needed. Demonstrates effective organizational and time management skills. Performs other unit specific duties as delegated. Seeks ongoing learning experiences by attending appropriate in-services, continuing education and mandatory programs. Attends annual radiation safety in-service as modality requires. Applies awareness of potential radiation hazards and observes appropriate radiation safety Attends annual BLS certification. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in private places. Follows all HIPAA policies and procedures. Behaves in accordance with the Mission, Vision and Values of Saint Joseph Mercy Health System. Demonstrates all SJMHS "Performance Standards: Focus on Others". Fully integrates Relationship Centered Care into role. Follows all SJMHS policies and procedures including infection control (use of body substance isolation and use of personal protective equipment when in contact with body fluids). Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers. Reports all preventable hazards and unsafe practices immediately including near misses and actual errors either to management or using the SJMHS anonymous reporting system (Voice).

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education: High school diploma or GED

Experience: Previous related experience in the area of patient care delivery preferred. Successful completion of a formal department orientation is required to meet the quality and productivity standards of the job.

Certification: BLS

REQUIRED SKILLS AND ABILITIES

Interpersonal skills necessary to effectively communicate with patients, families, and other employees

Ability to:

Follow instructions and record patient information.

Prioritize assigned tasks and organize work.

Walk and stand for 90% of shift.

Lift, turn, and position patients.

Concentrate and pay close attention to details for over 90% of time.

Able to work in area with potential exposure to infectious agents and/or contaminants.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American's with Disability Act, the Michigan Handicapper's Act, or SJMHS's Return to Work Program

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

1. Check the frequency and number of hours a day the worker is required to do the following specific types of activities:

ACTIVITY

FREQUENCY

RARELY

OCCASIONALLY

FREQUENTLY

CONTINUALLY

N/A

a. Sitting

b. Walking

c. Standing

d. Bending

e. Squatting

f. Climbing

g. Kneeling

h. Twisting

i. Lifting

LIFTING

0-15 lbs. 15-30 lbs. 30-45 lbs. Over 45 lbs

(with mechanical assistance)

3. (a) Does the job require worker to reach or work above the shoulder?

_____Yes _____No _____Frequency

(b) Reaching at or below shoulder level? _____Yes _____No _____Frequency

4. Does the job require use of his/her feet to operate foot controls or

for repetitive movement? _____Yes _____No

5. Are there special visual or auditory requirements? _____Yes _____No

Describe:

WORK ENVIRONMENT:

Does the employee work near moving mechanical parts; in high, precarious places; and in outside weather conditions? ______Yes ______No Is the employee exposed to fumes or airborne particles? ______Yes ______No

BLOOD/FLUID EXPOSURE RISK: (check the right category) N/A

_______Category I: Tasks involve exposure to blood, fluids or tissue

_______Category II: Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.

_______Category III: Tasks involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment.

Where an individual cannot perform tasks in the way that is anticipated, accommodations which would enable the individual to perform such tasks in an alternative way will be explored.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.