Membership Care Representative - Full-time / Part-time

Membership Care Representative

A growing company in San Diego is in need of call center Membership Care Representatives. This company offers an amazing benefits program and is a pet friendly environment! One major requirement- you MUST love dogs! This work environment allows you to take your four-legged friend to work with you!

Job Duties & Responsibilities:

• Respond to inbound calls and customer inquiries (no sales involved).
• Maintain customer records by updating account information
• Resolve customer's issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment following up to ensure resolution.
• Accomplish customer service and organization mission by completing related results as needed.

Requirements:

• Proficient in computer applications, strong verbal and written communication skills.
• Strong data entry and typing skills (30+ WPM).
• Knowledge of call center use of telephones and technology
• At least 1 year of customer service principles and practices

Education:

• High school diploma or equivalent

$11.50/hr., temp to hire opportunity