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in Boston, MA

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Hours Full-time, Part-time
Location Boston, MA
Boston, Massachusetts

About this job

The Market Manager will manage LG's presence in retail locations and execute strategies within an assigned territory, focus on sales-related activities, and cultivate positive relationships with store associates to maintain front-of-mind brand awareness and loyalty, drive sell-through, and gain market share. He/she will also mentor, coach, and motivate Product Specialists on client programs, promotions, culture, and strategy. Serve as a voice to the various channels in support of LG overall sales and marketing objectives.

Key Responsibilities & Attributes for Success:
* Develop, implement and modify training programs to ensure maximum effectiveness of the LG Home Appliance Field Team
* Assist field representatives and managers in support of customers and territories regarding product technology and advantages; coach Product Specialists in all aspects of their field positions
* Train retail sales personnel in one-on-one and large group trainings on company products at store openings, tradeshows, vendor fairs and dealer locations
* Train in-store sales associates and managers in both formal and informal settings on the features and benefits of LG products; use various training methods including one-on-one training, in-person classroom-style training and instructor-led webinar sessions;
* Assist LG and Product Specialist team with product launches and special events
* Serve as a mentor and coach to field team members; support and motivate during training and development efforts; spend time in-store analyzing and assisting team members with key skill enhancements and motivational activities
* Support retail events or activities which sustain the sell-through of LG products
* Manage the relationship at assigned specialty stores (with store, category, merchandising, install, and service managers, as well as consumers, etc.)
* Maintain a solid understanding of industry trends, technology, and competitive information; report progress of retail relationships
* Conduct webinars and in-person trainings as designated by LG and management while supporting LG training team
* Execute program initiatives as directed
* Represent LG and Creative Channel Retail in a professional business manner (dress, demeanor, communication, etc.) and to the highest standards of excellence when working with clients
* Adhere to pre-determined budgets, policies and procedures; execute program initiatives as directed
* Complete all required reporting for field training activities on a timely basis

What's required to be considered for this position:
* Four or more years' retail experience in related job; five or six years' national retail experience and knowledge of the built in luxury home appliance industry required
* Knowledge of marketing, client relations and account management; experience in outside sales or marketing preferred
* Two to four years' experience as a sales trainer/facilitator
* Regional Account Management
* Regional Training experience
* Experience with and understanding of adult learning principles and styles
* Motivational skills; ability to encourage and inspire employees in coaching and development efforts
* Strong verbal and written communication skills
* Strong interpersonal skills with a proven ability to work in a team environment and deal effectively with various levels of internal and external stakeholders
* Engaging, dynamic presentation and training skills, with the ability to apply a variety of sales techniques to capture mindshare and generate interest and excitement; sales ability and persuasiveness
* Success-driven with the ability to work independently with minimal supervision
* Strong time management skills with the ability to multi-task, effectively manage conflicting priorities, and meet established deadlines in a fast-paced and changing environment
* Flexibility and adaptability to manage last minute travel/training requests or changes
* Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and related computer hardware and software
* Ability to travel at least 50 percent of the time
* Bachelor's degree in business or equivalent experience preferred