Stand Attendant

Position Summary

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country.  The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

Unit Description

Hartsfield-Jackson Atlanta International Airport (ATL), better known as Atlanta Airport, is situated 7 miles south of the city center of Atlanta, Georgia. Since 1999, it has been the world’s busiest airport, serving 88 million passengers annually. We currenlty have food and beverage concepts such as: Bojangles, Jamba Juice, Food Network Kitchen, Harvest & Grounds, Grindhouse Killer Burgers, 40/40 Club, Einstein Bagels, Freshens, Coffee Bean and Tea Leaf, Garbanzo Mediterranean Grill and more to come!

Essential Functions:

Under the direction of the Stand Manager or Level Supervisor, serves food and beverage concessions in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Food & Beverage Service duties

• Greets guests approaching stand
• Serves food and beverage items in correct proportions, following proper sanitation guidelines
• Serves alcoholic beverages responsibly, requests identification, adheres to all unit and company alcohol service policies and procedures.
• Records all waste.
• Acquaints guests with items for sale and uses suggestive selling techniques
• Participates in set-up of stand, arranges inventory, notifies Stand Lead of any inventory deficiency or shortages
• Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
• Performs other duties as assigned.

Cashier duties (if applicable)

• Properly records all transactions via the point of sale system and informs guests of the amounts owed.
• Collects the proper money for food and beverage items; processes credit card or determines correct change for guests.
• Accounts for all transactions; maintains accurate cash count and balance banks at end of shift

Non-essential Functions:

• Prepares food products in stand according to Company standards and specifications
• Shows flexibility by rotating to other stands when necessary.

 Education & Experience:

• No experience required

 Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Ability to complete required pre-employment sanitation and alcohol service training
• Basic math skills; ability to accurately account for cash and inventory.
• Effective communication skills; ability to communicate with guests and receive orders.
• Ability to work effectively with others
• Ability to work in fast-paced environment

 Physical Requirements:

• Constant standing, walking, bending, reaching and repetitive motions. 
• Ability to remain stationary for entire length of shift
• Ability to perform normal lifting of stock up to 50 pounds.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.