Part - Time and Full - Time Baker - Full-time / Part-time

Job Title:                Baker

FLSA Status:          Hourly

Reports To:           Bakery Department Manager

Under the direction of the Bakery Department Manager, responsible for working closely with all Bakery associates in an effort to ensure all company policies and procedures are being followed, department goals are being obtained, and guests’ needs are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Recipe & Production control
• Recipes and production lists are explicitly followed
• Attention to dates and freshness of every product
• Proper shrink reporting and handling on outdated items
• Ensures high quality standards are met in all items produced
• Adherence to all Health Department guidelines and Festival sanitation practices
• Cleanliness of Baker prep areas
• All areas and surfaces must be cleaned and sanitized at all times
• Proper glove use with all associates
• Pans, dishes, and other tools are clean and organized
• Keep cooler, freezer, and dry storage areas clean and organized
• Must be food safe certified
• Watches over stock levels on the sales floor
• Keeps an eye on service floor, deciding what potentially needs to be made to ensure proper coverage for the evening
• Provides excellent services to all guests
• Assists guests with finding items they are looking for on and off the sales floor
• Takes and execute special orders and requests
• Answers the telephone and assists guests using proper phone etiquette
• Addresses guest concerns with prep and kitchen made items, and resolves issues when a guest is not satisfied with the service or product received
• Required to maintain food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm 
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions.

• Ability to deal tactfully and effectively with guests and all personnel
• Have the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the job safety training to recognize and react to possible safety hazards on store premises.  Also requires proper training and knowledge of the following equipment/procedures: ovens, mixers, slicing and packaging machinery, proper lifting techniques, trash compactor and baler usage
• Knowledge of the retail food business, thorough knowledge of perishable department operations, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Stand in one spot for a long period of time, bend stoop, and kneel regularly (70% of time)
• Full range of upper body motion
• Lifting up to 60 pounds on a frequent basis (50% of time)
• Occasional exposure to extreme temperatures (20% of time)
• Frequently near moving machinery (70% of time)
• Repetitive motion of hands and wrists

WORK SCHEDULE

The Baker is an hourly position.  The work schedule generally includes mornings, afternoons, weekends, and holidays, with the flexibility to work evenings or overnight as needed. 

Festival Foods serves guests in over 25 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission!  Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.