Tampa Bay Sports Retail Cashier - Full-time / Part-time

Our Exciting Work Environment

Outstanding guest service takes center ice at Amalie Arena as Delaware North Sportservice provides each and every Tampa Bay Lightning fan with an exceptional game-day experience through its food, beverage and retail services.

Amalie Arena is Florida’s premier entertainment venue and home of the 2004 Stanley Cup Champion Tampa Bay Lightning and Five-Time Arena Football Champion Tampa Bay Storm. The Tampa Bay Lightning were recognized by ESPN The Magazine as the top professional sports franchise among all four major U.S. sports leagues in the 2016 ESPN Ultimate Standings.  With a variety of configurations, it’s an outstanding venue for concerts, conventions and family entertainment.

The Opportunity

Under the direction of Retail Supervisor, sells retail merchandise to guests in accordance with Company’s Blue Ribbon Service Standards and applicable Operational Standards.

ESSENTIAL FUNCTIONS:
• Greets and acknowledges guests
• Answers guests’ questions and assists them whenever possible
• Recommends, selects and helps locate or obtain merchandise for guests
• Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise
• Follows all register procedures and handles cash accordingly
• Exchanges merchandise for guests and processes returns, with approval of supervisor
• Maintains records related to sales
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves.
• Verifies amount of bank at beginning and the end of each shift and signs off on bank slip.
• Maintains a clean and organized store or stand.
• Maintains orderly back-stock and knows where goods are to be found.
• Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
• Watches for and recognizes security risks and thefts and reports to security and management
• Completes all related close-out paperwork
• Rotates to other areas as needed
• Reports to work scheduled events on a timely basis

NON-ESSENTIAL FUNCTIONS:
• Conducts inventory, as directed by supervisor/manager
• Assists with loading and unloading of merchandise.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:
• Previous experience in cash handling required
• Previous experience in retail or customer service environment preferred

KNOWLEDGE, SKILLS & ABILITIES:
• Excellent guest service skills; ability to adhere to Company’s Blue Ribbon Service Standards
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member
• Basic math skills; ability to accurately handle money and count change.
• Capable of following job guidelines and supervisors' instructions.
• Maintains good personal hygiene in a clean and complete uniform

PHYSICAL REQUIREMENTS:
• Ability to lift and carry up to 25 lbs.
• Ability to stand for entire length of shift
• Ability to walk up and down stairs frequently
• Bending, reaching, climbing on step stool
• Visual ability sufficient to see and distinguish merchandise and operate point-of-sale system

ENVIRONMENTAL WORKING CONDITIONS:
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season

Equal Employment Opportunity

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.