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Director, Account Management - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Francisco, CA San Francisco, California |
About this job
POSITION SUMMARY
Account management and business retention for Aetna products and services in support of profitable growth and other business objectives
Fundamental Components:
Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels.
Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business. Ensures alignment with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
Manages, develops and cultivates relationships with constituents (producers, plan sponsors, customers and providers) as appropriate.
Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents objectives.
Manages and executes the sales process (i.e., quoting, proposal, installation, producer license and appointment, status documentation) in collaboration with the internal constituents as necessary.
Ensures team members create open enrollment strategy with producer and plan sponsor to maximize enrollment.
Manages team in working with plan sponsor services to ensure case is installed correctly.
Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.
BACKGROUND/EXPERIENCE desired:
10+ years account management experience.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/General Lines Life Account & Health License is desired
FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/More Than 10 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Account installation/More Than 10 Years
Functional - Management/Management - Sales and Renewals/More Than 10 Years
REQUIRED SKILLS
Leadership/Engaging and Developing People/ADVANCED
Sales/Selling Products and Services/MASTERY
Service/Demonstrating Service Discipline/MASTERY
DESIRED SKILLS
Finance/Creating Profitable Customers/MASTERY
General Business/Communicating for Impact/ADVANCED
Leadership/Driving a Culture of Compliance/ADVANCED
Telework Specifications:
Full-Time Telework (WAH) position with a preference for a candidate that resides on the west coast.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Employment Type Regular Career Band Description Management
Account management and business retention for Aetna products and services in support of profitable growth and other business objectives
Fundamental Components:
Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels.
Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business. Ensures alignment with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
Manages, develops and cultivates relationships with constituents (producers, plan sponsors, customers and providers) as appropriate.
Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents objectives.
Manages and executes the sales process (i.e., quoting, proposal, installation, producer license and appointment, status documentation) in collaboration with the internal constituents as necessary.
Ensures team members create open enrollment strategy with producer and plan sponsor to maximize enrollment.
Manages team in working with plan sponsor services to ensure case is installed correctly.
Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.
BACKGROUND/EXPERIENCE desired:
10+ years account management experience.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/General Lines Life Account & Health License is desired
FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/More Than 10 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Account installation/More Than 10 Years
Functional - Management/Management - Sales and Renewals/More Than 10 Years
REQUIRED SKILLS
Leadership/Engaging and Developing People/ADVANCED
Sales/Selling Products and Services/MASTERY
Service/Demonstrating Service Discipline/MASTERY
DESIRED SKILLS
Finance/Creating Profitable Customers/MASTERY
General Business/Communicating for Impact/ADVANCED
Leadership/Driving a Culture of Compliance/ADVANCED
Telework Specifications:
Full-Time Telework (WAH) position with a preference for a candidate that resides on the west coast.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Employment Type Regular Career Band Description Management