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Dining Room Manager
•30 days ago
| Hours | Full-time |
|---|---|
| Location | New Baltimore, MI New Baltimore, Michigan |
About this job
Dining Room Manager | Lead Our Front of House Team
Are you looking for new challenges and an opportunity to join a growing company?
Are you looking for new challenges and an opportunity to join a growing company?
If so, Twisted Rooster currently has an exciting job opportunity for a customer-focused Front of House Dining Room Manager to join our growing Casual Dining Division! This role will proactively manage daily restaurant operations and help manage and coach our service teams to consistently exemplify Uncommon Hospitality, by treating guests like friends and family and ensuring they have an unforgettable dining experience worth telling their friends about. If you love working in hospitality and looking to work toward a General Manager position as we grow and expand our business, then please read on and apply now!
POSITION SUMMARY
POSITION SUMMARY
Job Title: Full-time Dining Room Manager
Reports to: General Manager
Location: Grand Rapids, Belleville, Chesterfield, MI
Education: High School Diploma or equivalent experience. Hospitality or Associates degree desirable
Certifications: ServSafe strongly preferred
Experience: 2-3 years Server experience with 1-2 years of Restaurant Management experience. 3+ years FOH Management experience is ideal
Skills: Postive attitude with proven ability to coach and develop a team. able to assess business needs with little direction
ESSENTIAL RESPONSIBILITIES:
- Manage candidates on our internal applicant tracking system, follow up diligently with all steps of the hiring process, including new hire onboarding and orientation.
- Work with the General Manager and Employee Relations Specialist to handle performance issues, using policy guidelines to deal with conflict resolution and terminations.
- Supervise the work completed by hosts, server assistants, and servers to ensure guests are greeted and served their meals in a timely manner with service and presentation to our brand standard.
- Resolve any guest complaints by approaching issues with a positive attitude, and assessing when discounts are necessary to correct any errors made by the restaurant.
- Check in with guests to ensure they are enjoying their meal, and food quality meet their expectations and are to restaurant quality and presentation standard.
- Observing guest alcoholic beverage consumption to ensure a safe and friendly dining experience, and ensuring all alcohol sale and consumption laws are strictly followed by making sure guests are not over served, and having the ability to cut-off guests when deemed necessary.
- Ensure your Front of House team follow hygiene and dress code, are punctual and prepared for each shift, and represent the restaurant well throughout their shift by completing all necessary tasks.
- Monitor operations to minimize wastage, including food, material, and labor cost by gauging staff productivity throughout their shift and cutting staff from shifts based on restaurant needs.
- Shorten guest wait time by assisting servers with food delivery as soon as a ticket is complete.
- Maintain efficient Front of House operations by delegating cleaning, stocking, and prep tasks.
- Coach your Front of House team to provide excellent guest service.
- Work cohesively with Restaurant management team, and take direction from the General Manager to complete all tasks necessary to maintain the smooth running of the restaurant.
- Cross-train in multiple areas of the restaurant and occasionally assist with Kitchen Supervisory responsibilities as directed by the General Manager.
WORKING CONDITIONS
Working primarily in the Front of House and Host station, Dining Room Managers will also spend some time working near food preparation areas alongside the Kitchen Management team. Physical demands of this position include long periods of standing and walking, some bending, and lifting/carrying up to 25lbs.
WHY WORK WITH US?
In this role, you will have the ability to make an impact on the business and your teams and see real results from your work. We are looking for someone who wants to grow with us and wants to take our restaurant to a higher level by creating an outstanding service standard on the dining room floor. In return, we will provide you with a supportive work environment and do what we can to help you with your career development. While the work will be demanding, we encourage work/life balance and strive to maintain a positive work culture. You will work collaboratively with our Restaurant Service Center also located in downtown Grand Rapids. We also offer a competitive compensation and benefits package including paid holidays and PTO, incentive bonus plan, meal discounts and other perks!
HOW TO APPLY
Click on the APPLY NOW button and be sure to attach your resume. Please introduce yourself in a one-page letter telling us why you want this role with us!
OUR COMPANY
Inspired by Opportunity, Success through Service. In addition to owning over 250 Wendy's Restaurants in several states, Meritage Hospitality Group also owns and operates four Michigan-based Casual Dining concepts including Twisted Rooster, Crooked Goose, Freighters Eatery & Taproom and our newest concept, Wheelhouse Kitchen & Cocktails.
At Twisted Rooster, our teams take pride in working for a company dedicated to the “Commit to the Mitt” philosophy by using local suppliers whenever possible. While our culinary teams combine the freshest local ingredients and bold flavors to serve guests a tasty ‘made from scratch’ twist on classic American fare, our service teams strive to provide "Uncommon Hospitality“, by treating guests, teammates, and communities like friends and family.
We look forward to your application!
Meritage Hospitality Group is an Equal Opportunity Employer
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