Customer Support Representative I

Job DescriptionCall Center Representative, Linthicum, MD- $16.00As a call center representative you would play an important role in a growing organization that is committed to providing health insurance solutions to the under-insured and uninsured. Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources- Provide assistance to members and/or providers regarding website registration and navigation- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application- Process written customer correspondence and provide the appropriate level of timely follow up- Maintain performance and quality standards based on established call center metrics including turn-around times- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reductionRequirementsEducation/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]