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Patient Services Center Scheduler Rep for Per Diem Shifts at St Vincent Patient Service Center
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Worcester, MA Worcester, Massachusetts |
About this job
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Minimum typing skills of 35 wpm
* Demonstrated working knowledge of software/system/equipment.
* Knowledge of function and relationships within a hospital environment preferred
* Advance Customer service skills and experience
* Ability to work in a Call center environment
* Ability to receive and express detailed information through oral and written communications
* Course in Medical Terminology required
* Advanced understanding in surgery procedure scheduling preferred
* High achievement in productivity.
* Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
* Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
* This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
* High School Diploma or equivalent
* 2-5 year administrative experience in medical facility, health insurance, or related area.
* 3 years in Patient Access/Scheduling preferred.
* Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at computer terminal for extended periods of time
* Occasionally lift/carry items weighing up to 25 lbs.
* Frequent prolonged standing, sitting, and walking
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Hospital administration
* Can work in patient care locations which include potential exposure to life-threatening patient conditions.
OTHER
* Must be available to work hours and days as needed based on departmental/system demands.
* Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
Customer Service
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Minimum typing skills of 35 wpm
* Demonstrated working knowledge of software/system/equipment.
* Knowledge of function and relationships within a hospital environment preferred
* Advance Customer service skills and experience
* Ability to work in a Call center environment
* Ability to receive and express detailed information through oral and written communications
* Course in Medical Terminology required
* Advanced understanding in surgery procedure scheduling preferred
* High achievement in productivity.
* Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
* Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
* This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
* High School Diploma or equivalent
* 2-5 year administrative experience in medical facility, health insurance, or related area.
* 3 years in Patient Access/Scheduling preferred.
* Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at computer terminal for extended periods of time
* Occasionally lift/carry items weighing up to 25 lbs.
* Frequent prolonged standing, sitting, and walking
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Hospital administration
* Can work in patient care locations which include potential exposure to life-threatening patient conditions.
OTHER
* Must be available to work hours and days as needed based on departmental/system demands.
* Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
Customer Service
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