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in Irving, TX
Call Center Customer Service Representative
Hours | Part-time |
---|---|
Location | 1231 Greenway Dr Ste 600 Irving, Texas |
About this job
ACE has Part-time weekday openings for Customer Service Representatives. Shifts are 7am-11am & 8am-12pm, 3 to 4 days a week(12-16 hrs./week).
Technical, process and support of our internal and external customers are the primary responsibilities of this role. Support will be delivered via the telephone, tickets email and postal service.
Major Responsibilities
• Addresses technical and procedural inquiries from ACE locations
• Responds to external customer requests
• Performs technical troubleshooting and diagnosis hardware and software issues
• Implements solutions and escalates issues
• Stays abreast of various product offerings as well as state regulations/requirements
• Creates and clearly documents tickets for all inquiries
• Achieves satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution and knowledge testing
• Demonstrates a commitment to customer service
• Ensures the safeguarding of customer information
• Achieves satisfactory performance in all areas such as but not limited to call monitoring, attendance, ticket resolution and knowledge testing
• Demonstrates a commitment to customer service
• Effectively integrates change and demonstrates flexibility
• Must be receptive to feedback, coaching and mentoring
• Shows a positive attitude towards colleagues, customers and employers
• Must be receptive to feedback, coaching and mentoring
Requirements
Education: High school education or equivalent with a minimum of one year 1st level call center and/or customer care experience. Experience of working in ACE Cash Express retail outlets a plus. Industry: Experience in call center and/or customer care environments. Technical: Experience with documenting incoming calls via some type of computer application is required. A working knowledge of POS software and/or hardware peripherals is a plus. Overall: Enthusiastic and excited about providing outstanding customer service and exhibits patience with others and high personal ethics. Should have good organizational skills and be goal-oriented. Must be a positive and people-oriented person.