General Liability Claims Unit Manager - Full-time / Part-time

A General Liability Claims Unit Manager is responsible for overseeing the professional staff’s adjustment and disposition of self-insured/administered general liability claims in the following jurisdictions: California, Hawaii, Nevada, Oregon and Washington.  A Claims Supervisor will supervise and train adjusters, claims assistants and administrative support personnel to ensure high quality work, develop and inspire staff, actively participate in office initiatives, and provide outstanding customer service.

• Manage a staff of 4-5 personnel with active General Liability claim assignments including management of remote staff.
• Oversee an inventory of approx. 500 – 625 active and revolving Workers’ Compensation claims with varying complexity.
• Monitor acceptable caseloads based on the jurisdiction(s), mix and complexity of General Liability cases.

• Lead a team of claim professionals to provide a memorable customer experience while delivering exceptional claim outcomes through disposition oriented strategies. 
• Model and empower others to anticipate and respond to customer/stakeholder preferences and feedback.
• Coach others on the drivers of performance and their impact on key business and team metrics.
• Identify innovative ways to improve productivity, stakeholder satisfaction, and profitability.
• Model and coach others on representing the Company culture of service, opportunity, respect, and fair treatment.
• Demonstrates and shares expertise in policies, procedures, and legal requirements. 
• Create a team environment that encourages accountability, high standards, and innovation. 

• Maintain primary responsibility for settlement decisions up to individual authority.
• Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.
• Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.
• Review unit transactions to assure proper procedure and prompt error corrections.
• Oversee and manage unit Service Call Program.
• Monitor and assess adequacy of reserves.
• Ensure that claims are investigated promptly and that adjusters are taking statements as necessary to determine liability.
• Ensure that adjusters evaluate damages as prescribed by law and/or Marriott policies and procedures.
• Ensure that adjusters secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
• Ensure that litigation cases are managed including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy.
• Ensure that adjusters evaluate claims for potential third party or subrogation recovery.
• Increased settlement authority beyond that of a Senior Adjuster.

• Demonstrate commitment and support to the management team and department goals.
• Train and develop staff.
• Review staff performance using the Career Leadership System.
• Conduct regular unit meetings to facilitate effective communication, idea generation and problem solving.
• Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
• Comply with Marriott’s Corporate Policy Manual.
• Assist Regional Director/Operations Manager with personnel administration including interviewing, orientation and counseling.
• Effectively utilize the iVOS System to manage all claims electronically.
• Ensure timely entry of notes into VOS.
• Participate in activities that foster teamwork and continuous quality improvement.
• Advise Regional Director/Operations Manager of staff absences, schedules, appointments.
• Communicate with Regional Director/Operations Manager about upcoming trials and their resolution.
• Discuss any significant issues with Regional Director/Operations Manager.
• Advise Regional Director/Operations Manager of personnel issues/concerns.
• Provide Regional Director/Operations Manager with a monthly statistical report.
• Share all letters written to Mr. Marriott with Regional Director/Operations Manager and provide a copy of the letter with recommendations and follow up suggestions.
• Manage staffing and LOA’s to assure quality work and continued work flow.

Experience

• Minimum of 5 years’ claims adjusting experience.

• Maintain confidentiality.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to acquire and maintain relationships with associates, customers (internal & external), vendors.
• Possess good technical knowledge of civil laws and state workers’ compensation statutes.
• Demonstrate ability to meet quality and production standards.
• Demonstrate leadership, teamwork and management skills.
• Provide technical knowledge and direction, including litigation case management training and support.
• Effective reasoning and decision making skills.
• Effective influence skills.
• Strong negotiation skills.
• Strong organization skills.
• Ability to prioritize work.
• Ability to meet deadlines and follow up in a timely manner.
• Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers, claimants and/or peers.
• Good investigation skills.
• Advanced knowledge of claims process.
• Strong computer skills.
• Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.
• Possess a willingness to accept and respond to constructive criticism.
• Present oneself with a positive, professional demeanor.
• Communicate often with supervisor keeping him/her informed.
• Show dependability.

Education or Certification

• Bachelors Degree.
• California Workers’ Compensation Self-Insured certification.
• Associate in Risk Management or Associate in Claims (preferred).