Franchised Sales Manager

Additional Information: This hotel is owned and operated by an independent franchisee, New Castle Hotels, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description 

The Fairfield Inn & Suites New Orleans Downtown/French Quarter Area, a New Castle Hotels & Resorts property is seeking a Sales Manager to join their team. With 103 rooms, the all new Fairfield Inn & Suites is located in a historic building in the heart of the French Quarter, combining contemporary style with modern conveniences to make guests feel at home. Our spacious rooms & suites feature stylish decor, floor-to-ceiling windows with stunning city views & HDTVs with premium channels. Guests can enjoy delicious onsite dining from complimentary hot breakfast to delicious appetizers, sandwiches & cocktails at our award-winning restaurant, 346 BLU. The hotel is conveniently located downtown New Orleans and gives guest easy access to sporting events & concerts at the Mercedes-Benz Superdome & Smoothie King Arena as well as popular attractions like Bourbon & Canal Street. 

The Hotel Business is your first love and selling the hotel is a close second.  In the role of Sales Manager you have the chance to connect and make a difference in many lives (as a busy hotel means work for all!)  Sales it is all about making a promise and then delivering on that promise with the support of a busy team who create the wow experience.   In the role of Sales Manager, you will: 

• Be an Ear that Hears listen to clients and see their vision so that you can capture their business while delivering on the bottom line.  Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the ego toâperson for future rooming needs.
• Be Someone that Asks knowing that you have a competitive landscape, be sure you are asking for the business so that you can exceed revenue expectations (and profit goals!)
• Be Diverse in your Efforts solicit, negotiate and book new and repeat business using multiple channels such as outside sales calls, telemarketing and social media.
• Be a Community Presence represent your hotel in the local community and be seen as resource when the local community needs to plan an event.
• Be a Hotel Presence be sure you know, support and celebrate the hotel's staff as it takes a team to ensure success.  
• Be Manager on Duty if requested.

Requirements

At least two years of progressive experience in a hotel sales department or related field and a college degree is preferred.  Marriott experience a plus. Previous customer service experience is required, with prior hotel experience preferred.  The ability to use a computer and various sales related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. 

Interested candidates please complete an application on our site

This company is an equal opportunity employer.

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