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in Springfield, MO

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About this job

What we offer :

  • Competitive pay plus performance-based bonuses
  • Paid training
  • Advancement and Career Opportunities
  • Medical and Dental Insurance Programs
  • Tuition Reimbursement & Retirement Planning
  • Paid Time Off
  • Ongoing Training and Development
  • Discounts at many major retailers and restaurants

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Job responsibilities :

  • Answer inbound calls from consumers or small to large businesses
  • Utilize all product knowledge and documentation to provide customers with product recommendations appropriate to solve their issue.
  • Create new accounts for customers calling for the first time.
  • Collect key information from customers that call in. Data entry will also be necessary to compile quotes, orders, and related reporting tools.
  • May include some outbound calls for maintaining and expanding customer relationships as well as increasing conversion gains with new customers.
  • Attain minimal levels of sales revenue performance based on existing tenure-based goals.
  • Generate incremental revenue for client partners.


What do you need?

  • At least 3 months of sales experience
  • High school diploma or GED
  • B2C sales experience
  • Data entry skills

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What makes you the best candidate?

  • College degree or equivalent work experience preferred
  • Call center experience
  • Ability to field high stress calls while providing an exceptional customer service  experience
  • Knowledge of CRM or Sales force tools preferred


ABOUT US

TeleTech, the global leader in business process outsourcing (BPO) with over 30-year history of hiring great people like you, is here to offer a career in the customer service industry. We are currently hiring Inbound Sales Representatives for our Springfield, MO service delivery center.