Bank Customer Contact Specialist

Bank teller exp a plus+

Must Haves:

-2 years of customer service experience in a call center environment.

-Banking experience, even at the branch level is a must have

-Ability to effectively navigate computers to the point where they can learn new programs efficiently


Job Description:

The Customer Contact Specialist is responsible for responding to all customer inquiries and issues regarding Beneficial's products and services. This individual identifies and solves problems and recommends products, programs and services when appropriate. The Customer Contact Specialist is friendly, professional, and committed to the ongoing pursuit of service excellence.

Inquiries will typically include: Deposit Accounts, Pensions, Loans, Mortgages, ATM Cards, Electronic Transactions, Online Banking, and Bill Payments

Recommend products or services through the identification of customers' needs.

Maintains records, and computer logs

Follows through with all customer customer generated activity

Answers complex customer questions regarding interest calculation methods, annual percentage yields, availability of funds, early withdrawal penalties etc.

Researches customer requests through specialized programs, such as Bankway and Synergy

Prepares correspondence and documentation related related to customer activity (i.e. loan payoff letters, lien release letters, check re-orders, stop payments, ATM card re-orders)

Uses Microsoft Internet Explorer to research information for customers relating to products and services provided by outside agencies and vendors (i.e. US Savings Bonds, check re-orders)

Complies with all Privacy Act requirements and functions and properly authenticates customers according to Beneficial's standards.

Provides supervisor with data necessary to complete reports

Completes daily after-call work in a timely manner

Meets goals as established by Call Center Operations Manager

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.