Department Supervisor - Full-time / Part-time

Department Supervisors support three primary store priorities: Customers First, In Stock, and Store Appearance. Department Supervisors
support Customers First by providing fast, thorough, and friendly service to customers. Department Supervisors interact with customers
by welcoming them to the store, assessing their project needs, answering questions, and making purchasing recommendations.
Department Supervisors support In Stock initiatives by assessing stock levels of product within their department, restocking, and ordering
new items as necessary. Department Supervisors support the Store Appearance priority by ensuring the department aisles promote a
shopping environment that is appealing and safe. Additionally, Department Supervisors oversee associates, ensure they are properly
trained, provide them feedback, and perform performance reviews. By supporting these three priorities, Department Supervisors drive
sales to support department and store goals. Each associate has the responsibility of providing a safe working and shopping environment
by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or
reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers

Actively seek out customers, offer a friendly greeting, smile and make eye contact

Help customers locate merchandise

Ask customers open-ended questions and listen to responses about their projects and product needs

Describe features and benefits of merchandise as well as steps involved in completing projects

Demonstrate product and services knowledge in answering customer questions

Troubleshoot customer problem and provide advice to address the problem

Balance inventory and supervisory tasks with serving customers

Thank customers for shopping at Home Depot

Support direct reports' customer service delivery by answering questions, special ordering products, and assisting

customers

Train and provide feedback on direct reports' customer service delivery

Maintain stock on a daily basis to ensure products are available

Keep up on status of out of stocks and when product will be shipped

Review Ads to ensure items are in stock

Perform light packdown and packout process to fill in stock and restock returns

Review merchandise presentation, signing and pricing daily and escalate issues to Supervisor

Clean and dust displays, products, tools and shelves

Maintain showroom integrity and assist with minor resets, cross-merchandising as necessary

Oversee associates as they perform their daily tasks

Monitor daily schedule to ensure adequate coverage; ensure associates can take their breaks at the scheduled times

Support associates by assisting with tasking and customer service

Observe associates and provide feedback on performance

Ensure that associates have the time and resources to complete required training

Perform performance reviews twice per year

Know store sales goals and set personal goals to support store results

Sell the whole project by suggesting related items and services to purchase that supplement a customer's

merchandise or project needs

Refer customer to Sales Specialist when needed

Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers

Give feedback to IMAs and SM about what is selling

Communicate to Freight Team and IMAs about out-of-stocks

Follow up on job quotes to complete the sale

Promote services offered at Tool Rental and the Pro Desk