Sr. Manager, Product Management - Kitchen and Bath - Full-time / Part-time

Position Purpose:

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!

Home Depot is looking for an innovative, results-oriented, customer-centric and seasoned Senior Manager, Product Management to lead and introduce various improvements to our special order kitchen and bath remodel business. The Senior Manager, Product Management should be passionate about the customer and the retail industry and have proven results leading a team of product mangers in a fast-paced environment.

The Senior Manager, Product Management will own the vision and product roadmap for various phases of the customer journey. The candidate will define innovative customer experiences, coordinating with cross-functional teams to ensure requirements are implemented effectively, and partnering as needed with internal and external business teams to guarantee successful protoyping of product implementations. The candidate will also need to roll up their sleeves as necessary to ensure projects stay on schedule and that the work product meets our high quality bar. Importantly, the candidate must be able to work at the strategic level (generating bold and innovative ideas for growth) and at the tactical level (solving customer pain points).

Major Tasks, Responsibilities and Key Accountabilities:

• 10% Gain a thorough understanding of customer needs, both existing and potential, and use that knowledge as thought leader and customer champion to create product roadmaps with the team which deliver features that provide Home Depot customers with an unparalleled shopping experience. Inspire and motivate the team; Lead by example and reinforce best practices.
• 65% Maintain a product & feature roadmap and manage prioritization. Ensure team writes complete & detail-oriented product requirements documents; Ensure clear communications of requirements to the business, design, usability & development teams
• 15% Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic and financial goals; As the subject matter expert, forecast, monitor, understand and report on team’s product lines and “own” the overall results
• 10% Leverage their thorough understanding of the Retail industry, its seasonality and global business trends/events, and competitor/industry developments when managing priorities and trade-offs on their product and feature roadmap

Nature and Scope:

• Position reports to Sr. Director
• Number of direct reports is none

Environmental Job Requirements:

Environment:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 8+ years

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

• A strong background (8+ years) in product management, preferably within a consumer goods, retail or internet company
• Demonstrated ability to build and manage high-performance product management and prototyping teams
• Strong strategic aptitude; proven ability to define a product roadmap
• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly, customer-facing features
• Demonstrated ability to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit and build great customer experience
• Proven analytical and quantitative skills (experience with excel and access); ability to use hard data and metrics to back up assumptions and feature concepts; comfort with pro-forma financial and operational analysis
• Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
• Demonstrated ability to manage multiple projects across diverse groups, including data science, experience product managers, engineers and QA - work prioritization and planning
• Exceptional interpersonal, communication, cross-collaboration and team skills
• Knowledge of retail business KPIs and technologies
• Ability to deliver initiatives from conception through completion
• Proven ability to make smart feature (customer experience) versus time-to-market trade-offs

Preferred Qualifications:

• Demonstrated success building buy-in for an innovative and bold vision
• Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
• Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities
• Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

Knowledge, Skills, Abilities and Competencies:

• Strong strategic aptitude
• Excellent customer experience intuition; demonstrated success in creating innovative customer-facing features
• Proven track record of taking ownership and driving meaningful results
• Exceptional interpersonal, communication, cross-collaboration and team skills
• Ability to deliver initiatives from conception through completion
• Street smarts and willingness to roll up your sleeve and do what’s necessary