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Front End Supervisor
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Houston, Texas, United States Houston, Texas |
About this job
PURPOSE
This position is responsible cashier function, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.
ESSENTIAL FUNCTIONS
• Act and work in a manner that is consistent with company's core values
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
• Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service
• Greet every customer in a helpful and courteous manner
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Process customers at checkout using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Open and close registers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs
• Review and assess the performance of associates on a timely basis
• Train, develop and supervise and define workload for associates
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
Job Requirements
MINIMUM ELIGIBILITY REQUIREMENTS
• High School Diploma or GED
• One year customer service/cashier supervisory experience and proven ability to direct operations and train associates
• Excellent communication, delegation, follow-up, and team building skills
• Ability to exercise independent discretion and judgment
• Strong problem-solving and analytical skills
• Must possess excellent interpersonal skills and work well under pressure
• Ability to multi-task and work in a fast-paced environment
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
• This position is hourly, knowing it may include hours which exceed eight hours in a day or forty hours in a week
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
PHYSICAL/SENSORY REQUIREMENTS
Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This position is responsible cashier function, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.
ESSENTIAL FUNCTIONS
• Act and work in a manner that is consistent with company's core values
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
• Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service
• Greet every customer in a helpful and courteous manner
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Process customers at checkout using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Open and close registers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs
• Review and assess the performance of associates on a timely basis
• Train, develop and supervise and define workload for associates
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
Job Requirements
MINIMUM ELIGIBILITY REQUIREMENTS
• High School Diploma or GED
• One year customer service/cashier supervisory experience and proven ability to direct operations and train associates
• Excellent communication, delegation, follow-up, and team building skills
• Ability to exercise independent discretion and judgment
• Strong problem-solving and analytical skills
• Must possess excellent interpersonal skills and work well under pressure
• Ability to multi-task and work in a fast-paced environment
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
• This position is hourly, knowing it may include hours which exceed eight hours in a day or forty hours in a week
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
PHYSICAL/SENSORY REQUIREMENTS
Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.