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in Smyrna, GA
Vendor Support Project Specialist
•30 days ago
Hours | Full-time, Part-time |
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Location | Smyrna, Georgia, United States Smyrna, Georgia |
About this job
Purpose
This position is responsible for all aspects of store operations. The Operations Project Specialist must be available "on-call" for emergency situations.
Essential Job Functions
Vendor Support
Minimum Eligibility Requirements
This position is responsible for all aspects of store operations. The Operations Project Specialist must be available "on-call" for emergency situations.
Essential Job Functions
Vendor Support
- Coordinate timely vendor response based off of contracted scope of work & service level agreement
- Assist in managing all service and project vendors and related data base information
- Review agreements for vendor responsibilities
- Communicate with Account Managers
- Maintain thorough knowledge of negotiation including areas requiring special attention
- Assist in managing annual capital expense projects and related budgets for equipment replacement, repairs, maintenance and janitorial services for all
- Assist with the annual evaluation of all service providers and renegotiation of annual contracts for national accounts
- Assist in coordinating operational services for all locations
- Assist in implementing quality control measures, IT systems and monitoring systems
- Recommend processes to continually improve performance, resources, skills and expense controls
- Troubleshoot and dispatch vendors to complete repair
- Act as a liaison between store support center and store / regional teams for various store support functions
- Respond to all store emails in a timely fashion (within 24 hours)
- Partner with Accounts Payable Department to set up new accounts, audit and approve invoices
- Review profit and loss statements
- Draft and communicate operations-related policies
- Partner with Loss Prevention Department to develop training tools and coordinate safety training
- Partner with store managers to ensure the store operating procedures and processes are in compliance
- Provide support in inventory preparation
- Manage store ordering process and portal updating
- Support key portions of the budgeting, planning and execution of the annual store managers' conference, store managers' meetings, market and regional managers' meetings
- Manage and coordinate with allocation the timely delivery of all new store merchandise deliveries to ensure timely store openings, remodels and store closings
- Create, design and roll out critical projects including SOPs, guides and training
- Manage other projects as assigned
- Maintain work orders, proposals and files
- Produce reports as required
- Perform other duties which may be assigned from time to time
Minimum Eligibility Requirements
- High School Diploma or GED (College degree preferred)
- Specialized technical training or knowledge is a plus
- 5 years of operational experience in a high-profile, high-traffic and customer-oriented environment (retail setting preferred)
- 2 years of experience in vendor management
- Must have skills in process development, negotiation, budgeting and forecasting, expense control and time management
- Proven problem-solving and analytical skills
- Must be a highly motivated, self-starter, requiring minimum supervision
- Must be organized, able to prioritize and operate with a sense of urgency
- Strong commitment to providing excellent customer service
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- Ability to comprehend and interpret instructions and ask for clarification to ensure understanding
- Excellent communication skills (verbal and written)
- Must have intermediate to advanced level computer skills including Microsoft Excel, Word, Outlook.
- Ability to write routine reports and correspondence