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in Smyrna, GA

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Hours Full-time, Part-time
Location Smyrna, Georgia, United States
Smyrna, Georgia

About this job

Purpose

This position is responsible for all aspects of store operations. The Operations Project Specialist must be available "on-call" for emergency situations.

Essential Job Functions

Vendor Support
  • Coordinate timely vendor response based off of contracted scope of work & service level agreement
  • Assist in managing all service and project vendors and related data base information
  • Review agreements for vendor responsibilities
  • Communicate with Account Managers
  • Maintain thorough knowledge of negotiation including areas requiring special attention
  • Assist in managing annual capital expense projects and related budgets for equipment replacement, repairs, maintenance and janitorial services for all
  • Assist with the annual evaluation of all service providers and renegotiation of annual contracts for national accounts
  • Assist in coordinating operational services for all locations
  • Assist in implementing quality control measures, IT systems and monitoring systems
  • Recommend processes to continually improve performance, resources, skills and expense controls
  • Troubleshoot and dispatch vendors to complete repair
Operations
  • Act as a liaison between store support center and store / regional teams for various store support functions
  • Respond to all store emails in a timely fashion (within 24 hours)
  • Partner with Accounts Payable Department to set up new accounts, audit and approve invoices
  • Review profit and loss statements
  • Draft and communicate operations-related policies
  • Partner with Loss Prevention Department to develop training tools and coordinate safety training
  • Partner with store managers to ensure the store operating procedures and processes are in compliance
  • Provide support in inventory preparation
  • Manage store ordering process and portal updating
  • Support key portions of the budgeting, planning and execution of the annual store managers' conference, store managers' meetings, market and regional managers' meetings
  • Manage and coordinate with allocation the timely delivery of all new store merchandise deliveries to ensure timely store openings, remodels and store closings
  • Create, design and roll out critical projects including SOPs, guides and training
  • Manage other projects as assigned
Other
  • Maintain work orders, proposals and files
  • Produce reports as required
  • Perform other duties which may be assigned from time to time
Job Requirements

Minimum Eligibility Requirements
  • High School Diploma or GED (College degree preferred)
  • Specialized technical training or knowledge is a plus
  • 5 years of operational experience in a high-profile, high-traffic and customer-oriented environment (retail setting preferred)
  • 2 years of experience in vendor management
  • Must have skills in process development, negotiation, budgeting and forecasting, expense control and time management
  • Proven problem-solving and analytical skills
  • Must be a highly motivated, self-starter, requiring minimum supervision
  • Must be organized, able to prioritize and operate with a sense of urgency
  • Strong commitment to providing excellent customer service
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Ability to comprehend and interpret instructions and ask for clarification to ensure understanding
  • Excellent communication skills (verbal and written)
  • Must have intermediate to advanced level computer skills including Microsoft Excel, Word, Outlook.
  • Ability to write routine reports and correspondence
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.