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Associate, Technical Support - Part Time (5:00pm - 9:00pm, Monday - Friday)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fort Myers, FL Fort Myers, Florida |
About this job
Associate, Technical Support - Part Time (5:00pm - 9:00pm, Monday - Friday) Brand: Chico's FAS, Inc-Shared Services
Category: IT
Location:
Fort Myers, FL
Shift: 5:00pm - 9:00pm, Monday - Friday
Position Objective
This position is responsible for fielding calls from all Chico's FAS 1500+ retail stores via telephone and self-service work orders to troubleshoot POS, Kiosk, networking, and phones, and mobile devices. This associate should have superior customer service skills and thrive in a fast-paced environment. This position also provides support and Most Amazing Personal Service (MAPS) to stores via inbound and outbound calls regarding procedural questions.
Functional Responsibilities
* Demonstrates and upholds company Values and Guiding Principles.
* Accepts support calls and self-service tickets from stores, providing Tier 1 and Tier 2 support and troubleshooting for all technology hardware and software utilized for our retail locations. Some examples of this technology is: computer hardware, software, peripherals, phones, network.
* Works Self Service tickets from SSC Queue during low volume times and between inbound calls.
* Strives for first call first call resolution on every call to meet team KPI standards.
* Completes quality work orders timely and efficiently to provide the best support for our retail locations.
* As needed escalates issues based on priority and escalation procedures.
* Upholds company policy and procedures.
* Attends and actively participates in team and departmental meetings.
Required Qualifications
* High School Diploma/GED Required
* Experience in the Information Technology field supporting inbound customer requests over the phone. (Password resets, account troubleshooting, Point of Sale troubleshooting, network troubleshooting)
* Technology oriented with the ability to become proficient in troubleshooting hardware and software issues
* Strong problem solving skills.
* Working computer proficiency in Google Business products
* Ability to work flex schedule to meet business needs, including nights and weekends.
* Excellent detail orientation
* Capability to multi-task efficiency and adapt to changing conditions in a fast paced business environment.
* Strong interpersonal skills with the ability to communicate effectively
* A passion for IT!
Desirable Qualifications
* Degree in Computer Science preferred
* Previous experience utilizing ticketing system (Zendesk a plus)
* A+ Certification
* 1 plus years of POS help desk experience
Category: IT
Location:
Fort Myers, FL
Shift: 5:00pm - 9:00pm, Monday - Friday
Position Objective
This position is responsible for fielding calls from all Chico's FAS 1500+ retail stores via telephone and self-service work orders to troubleshoot POS, Kiosk, networking, and phones, and mobile devices. This associate should have superior customer service skills and thrive in a fast-paced environment. This position also provides support and Most Amazing Personal Service (MAPS) to stores via inbound and outbound calls regarding procedural questions.
Functional Responsibilities
* Demonstrates and upholds company Values and Guiding Principles.
* Accepts support calls and self-service tickets from stores, providing Tier 1 and Tier 2 support and troubleshooting for all technology hardware and software utilized for our retail locations. Some examples of this technology is: computer hardware, software, peripherals, phones, network.
* Works Self Service tickets from SSC Queue during low volume times and between inbound calls.
* Strives for first call first call resolution on every call to meet team KPI standards.
* Completes quality work orders timely and efficiently to provide the best support for our retail locations.
* As needed escalates issues based on priority and escalation procedures.
* Upholds company policy and procedures.
* Attends and actively participates in team and departmental meetings.
Required Qualifications
* High School Diploma/GED Required
* Experience in the Information Technology field supporting inbound customer requests over the phone. (Password resets, account troubleshooting, Point of Sale troubleshooting, network troubleshooting)
* Technology oriented with the ability to become proficient in troubleshooting hardware and software issues
* Strong problem solving skills.
* Working computer proficiency in Google Business products
* Ability to work flex schedule to meet business needs, including nights and weekends.
* Excellent detail orientation
* Capability to multi-task efficiency and adapt to changing conditions in a fast paced business environment.
* Strong interpersonal skills with the ability to communicate effectively
* A passion for IT!
Desirable Qualifications
* Degree in Computer Science preferred
* Previous experience utilizing ticketing system (Zendesk a plus)
* A+ Certification
* 1 plus years of POS help desk experience
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