Under the direction of the Credit Operations Manager, the incumbent is responsible for receiving and processing daily incoming Revolving credit, Cash, and Credit card completions. SCOPE OF RESPONSIBILITY: * Responsible for optimal funding team effort of ~$550M in receivables processing. * Provides credit support to a Project Consultant team of approximately 1400 associates
JOB RESPONSIBILITIES: * As installed jobs are released back to Credit, gather related documents and send to lenders for payment. * Ensure that all jobs have signed contracts, financing documents and all necessary paperwork to comply with company policy as well as state and federal government regulations. * Key data into computerized terminal for payment of Visa, MasterCard, Discover, American Express, and Sears Charge accounts. * Balance and batch daily transactions. * Enter all funding history into the Home Improvement system credit fields. * Effectively communicate (oral and written) with office staff, sales associates, project coordinators, lenders, and Sears customers. * Monitor pending jobs to ensure minimal cycle time and compliance with Home Improvement standard operating procedures. * Post, balance, reconcile, and prepare daily receipt of customer checks for bank deposit * Copy pertinent paperwork. * Ensure all company deadlines are met for funding completed jobs. * Prepare lender discount information. * Maintain knowledge of current marketing finance promotions and ensure enforcement of promo rules with each sale processed in the system * Project management and trouble shooting. * Some outbound collection calls. * Support the sales and office staff regarding communicating and informal training of new and existing credit issues. * Strong commitment to ensuring company profitability demonstrated by innovative steps taken to receive payment for completed sales * Flexibility with working schedule * Perform related duties as required. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Education/Training * High School diploma or equivalent. Experience * 1-2 Years experience in back office operations, consumer lending or finance industry * Min 1 Years experience accounting or billing duties in an office environment * At least two (2) years experience in an administrative position with some accounting or billing duties in an office environment. * Preference given to those with experience in the consumer lending or finance industry. Role specific abilities/skills * Computer literate: Windows, Microsoft Word, Excel, and Outlook. * Demonstrate an ability to work independently as well as to perform effectively as a team member. * Strong customer service skills required to provide excellent customer satisfaction. * Strong organizational skills are necessary. * Ability to establish priorities and follow through with tasks * Ability to communicate effectively both orally and in writing. * Adaptability and positive attitude are necessary. * Ability to work well under pressure and meet deadlines.
Equal Opportunity Employer / Disability / Vet.