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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Baltimore, MD Baltimore, Maryland |
About this job
SUMMARY
Operates on behalf of our clients as a customer service representative of the client by servicing customers and providing phone support often by accessing the clients systems. Contacts with customers are accomplished in both an inbound (call queuing) and outbound (predictive dialer) call center environment.
These folks would be working with their Education client----Answering questions about financial aid, reimbursement, tuition, class schedules, admittance etc. etc.
SCOPE
Under close supervision performs work in accordance with established procedures, but must set priorities and organize work. External contacts are nearly constant and the impact of error can be significant to the customer, the client and our client. Somewhat complex problem solving practices are used to assist the customer by using client specific knowledge base systems.
RESPONSIBILITIES
Confer with customers either by specific scripts (outbound) or to assist the customer with answers to their questions using client systems and knowledge base for inbound projects. In all cases the phone agent will follow management guidelines as provided by our client's management.
Works with multiple client-specific strategies for servicing accounts.
Works with multiple client CRM systems and knowledge base systems.
In some cases may provide email and or live chat support.
Refers problematic customer calls to management when necessary.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.