Customer Service Specialist

The representative will be taking inbound calls from customers who have questions about their benefits, welfare and pension plans. The customer's calling in are current employees at one of the clients of this organization.

When they have questions about their benefits, welfare or pension plans they are being directed to call this number for more information.

On average they are taking 30-50 calls a day and the calls will last anywhere from 5-10 minutes.

Examples of a call would be:

I would like to change my health and benefits and need assistance

I recently moved and need to change my address and/or banking information

I am online trying to switch my pension plan, but am having difficulty understanding what it all means and how to do it

I am a new employee looking to set up my benefits and need more information on how to sign up and which plans are offered to me

They are translating health, welfare and pension terms and very complex plan information. Because of this, the customer representatives needs to be able to be quick thinkers, problem solvers and able to effectively communicate

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.