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in Dallas, TX
Front Desk Associate - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | Dallas, TX Dallas, Texas |
About this job
JOB RESPONSIBILITIES:
- Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
- Provides security and control to the front door and retail area of the facility.
- Personally checks each member into the gym using the proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
- Register all guests into the gym using proper registration procedures.
- Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
- Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
- Addresses caller s requests and/or takes appropriate messages noting caller s name.
- Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
- Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
- Responds immediately to member requests, inquiries and concerns.
- Maintain neat appearance and wear proper uniform attire with nametag while on duty.
- Distributes keys, towels and other materials as needed.
- Reserves time/makes appointments for special classes or other activities sponsored by the gym.
- Processes retail and concession sales.
- Attends all staff meetings as directed.
- Cleans and maintains the front desk area according to Company standards.
- Responsible for gym walk-thru as designated in walk-thru log.
- Follow proper opening and closing procedures as instructed in the FDA training manual.
- Logs all maintenance concerns that are reported.
- Follows and reports any safety concerns.
- Notifies management of gym incidents that requires incident reports.
- Works when scheduled and adheres to company attendance policies.
- Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
- High school diploma or equivalent required.
- Excellent customer service skills are required.
- Ability to communicate effectively with both staff and members.
- Ability to communicate effectively verbally, non-verbally and in writing is required
- Understanding of basic accounting principles is required.
- Understanding of basic cash processing procedures is required.
- Functional computer skills are required.
- Ability to multi-task.
- Must be able to work a flexible work schedule to include holidays and weekends.
- Must be able to lift 25lbs repeatedly and stand for extended periods of time
- Uphold Gold s Gym Vision, Mission, Values and code of conduct.
- Comply with all Gold s Gym policies and procedures