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in San Antonio, TX
Part-time Return Agent - San Antonio Airport
•30 days ago
Hours | Full-time, Part-time |
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Location | San Antonio, TX San Antonio, Texas |
About this job
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
- Must be at least 18 years of age.
- High School Diploma or G. E. D. required.
- Minimum of 1 year experience handling customer service functions.
- Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years
- Must have been licensed to drive for a minimum of one year
- No driving convictions involving drugs or alcohol within the past 5 years (i. e. DWI, DUI, etc.)