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in San Antonio, TX

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Hours Full-time, Part-time
Location San Antonio, TX
San Antonio, Texas

About this job

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.
Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or G. E. D. required.
  • Minimum of 1 year experience handling customer service functions.
  • Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years
  • Must have been licensed to drive for a minimum of one year
  • No driving convictions involving drugs or alcohol within the past 5 years (i. e. DWI, DUI, etc.)