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Hours Full-time, Part-time
Location Savannah, GA
Rancho Mirage, California

About this job

B Historic, Savannah is currently seeking a talented and passionate Housekeeping Manager to manage and lead the resort s Housekeeping team.

Under the general guidance of the General Manager, plan, organize, develop and direct the overall operation of the Housekeeping department. Will work closely with all department heads to lead the Rooms Division strategy of the hotel. Duties & Functions:

  • Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the housekeeping department aligned with the General Manger s vision and company goals.
  • Be accountable for the people, product and profit within the housekeeping department excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business.
  • Utilize innovation to achieve long and short term strategic objectives.
  • Provide inspirational leadership by motivating and developing all associates to contribute towards the overall success of the department.
  • Monitor and action all guest feedback from Guest Surveys and Trip Advisor.
  • Ensure cleanliness levels are met by ensuring daily room inspections.
  • Communicate regularly with the General Manager to influence the strategy for the department in the short and long term.
  • Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future hotel staffing demands as well as addressing business issues.
  • Lead, develop, motivate and empower associates to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
  • Ensuring hotel is fully staffed with skilled, motivated associates who are able to meet the customer service expectations identified through the service strategy and quality commitment documents.
  • Make certain that associates are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company.
  • Manage and develop a strong Housekeeping Team.
  • Be visible throughout the hotel on a daily basis, meeting with guests as necessary.
  • Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace

Specific Job Knowledge & Skills:

  • High School Diploma or equivalent required.
  • College Degree in Business, Hospitality, or Related field preferred.
  • Two to five years in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Enter and locate work related information using computers and/or point of sale systems.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail.
  • Strong verbal and written communication skills in English.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Physical Abilities:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

Associates may be required to work different schedules to reflect the business needs of the hotel. Attendance to all scheduled training sessions and meetings are required.