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Patient Account Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Rocky River, OH Rocky River, Ohio |
About this job
- The representative will be reaching out to patients in the first billing cycle to assist in payment plans so they do not go into collections, and will also be assisting in patient's eligibility for payment relief programs
- Handle minimum of 85-100 incoming/outgoing calls per day for hospital system
- Provide the reason for the outstanding debt to customers and offer Help Loan payment options and calculate appropriate payment plans
- Scan payments over the phone via check by phone or credit card to Pre Collect Administrative Assistant
- Verify Medicaid eligibility and email Pre Collect Administrative Assistant before emailing the client to bill
- Determine eligibility of Free Care for hospital charity programs and email JPRS offline associate to verify Medicaid eligibility before mailing out appropriate paperwork.
- Document all appropriate client systems with accurate information from phone conversations
- Email insurance information given by the patient to the correct client biller
- Track statements that need generated and turn into Pre Collect Administrative Assistant daily
- Note all outstanding accounts in clients system
- Provide professional and concise information to the client via the phone, email and client systems
- Provide professional and accurate information to guarantors via the phone
- Keep all client directives & training material sent in email, passed out, included in manuals and received in meetings accessible and organized
Qualifications:
- 2+ years in a call center setting
- Health care experience preferred but not required
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.