$14.11/hr Inbound Technical Call Center Associate, Starts 12/11

We are looking for positive and outgoing people to join our team as call center associates in the Tigard area! This call center position would be perfect for anyone with a positive attitude and a customer service background. One will be taking inbound calls to help those with issues regarding their phones!

Essential Duties and Responsibilities:

• Working in a call center environment, taking about 50 calls/day, primarily inbound calls
• Utilizing one computer screen and the company's proprietary software program
• Assisting customers in setting up accounts, canceling accounts, phone troubleshooting, sharing promotional opportunities, etc.
• Talking with customers by phone and receives orders for installation, turn on, discontinuance, or change in service
• Providing service courteously, accurately, and efficiently
• Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers
• Encouraging sale of new or additional services
• Researching complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Ensuring customer retention and satisfaction
• Ensuring customer information stays private, secure, and confidential

Qualifications:

• Typing at least 30 WPM is required
• Typing at least 35 WPM is preferred
• "Basic Computer Literacy" in-office computer testing
• 1-2 years exceptional customer service experience (including comfort with upset customers)
• Aptitude to quickly learn and navigate new technology systems and applications
• Comfort working in a feedback-rich environment and ability to take coaching and make improvements
• Comfort working in a metrics-driven environment, and have ability to hit metrics
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• The ability to actively listen and communicate with our customers, like an expert
• Be able to multitask and provide explanations in simple terms
• Proven track record of strong attendance/reliability
• A basic understanding of cellular phones and cellular industry is preferred
• Must be able to read/write/speak English fluently

This is a great opportunity for someone looking to get into the professional customer service industry who has only been in retail customer service. If you have a great attitude, and have a drive towards a professional customer service career, this position may be what you're looking for!

If interested, please directly email me your resume (email address below) Feel free to contact at any time, 24/7. I respond most quickly to email, but calling works as well.

Michael Krauchak

• Calls: (724) 496-6929
• Email address/resume submission: See below

Thank you!

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.