SUPERVISOR, DINING ON-CALL (FULL-TIME)

 

• We have an opening for a full-time Supervisor, Dining On-Call position.
• Location: Alexian Brothers Medical Center - 800 Biesterfield Rd, Elk Grove Village, IL 60007. Note: online applications accepted only.
• Schedule: F/T Schedule; Monday through Friday, 1:30pm-9:30pm, Every other Sat-Sun 1:30pm-9:30pm. Must be available holidays.
• Requirement: Foodservice supervisor experience preferred. Customer service experience is a must!

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

At TouchPoint, we’re all about heart. Compassion at every point of human contact is more than our mission, it's our way of life. We’re the exclusive provider of hospitality services to Ascension Health, so our associates are a lifeline to patients, residents and their families. That’s why we're looking for bright and diverse people to join our family. From housekeeping, food and nutrition services to patient transportation and valet parking, we provide the hospitality that leads to healing. If you’re ready to make a difference, join us!

 

 

Full time associates at TouchPoint are offered many fantastic benefits such as:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• Wellness Program
• Employee Assistance Program
• Life Insurance for Associates and Eligible Dependents
• Short Term Disability (STD) and Long Term Disability (LTD)
• Accidental Death & Dismemberment (AD&D) Insurance
• Discount Marketplace
• And other voluntary benefits

Summary: Responsible for coordinating patient meal service; e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs for ‘Dining on Call’ Program. Ensures employees are adequately trained and units are properly staffed to provide service.
Essential Functions and Responsibilities:

• Responsible for Nutrition Operators, Workstation and Wait Staff Associates
• Oversees systems and processes to ensure that the strategic and operational objectives of the Dining on Call service are accomplished.
• Assists in the selection and orientation of employees and oversees training of Dining on Call staff.
• Works with Nutrition Operators to ensure alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on a daily basis.
• Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Oversees development and implementation of action plan within ‘Dining on Call’ service, as appropriate.
• Coordinates and oversees daily and weekly activities/tasks performed by Dining on Call staff.
• Develops and posts employees schedules according to department’s policy.
• Updates and communicates job flows changes of Dining on Call positions, as applicable.
• Interacts with Nursing to ensure patients’ diet prescriptions are accurate, and patient’s food needs are met.
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
• Submits all required documentation, reports, and logs in a timely, professional and complete manner.
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
• Complies with regulatory agency standards, including federal, state, and JCAHO.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when receiving, assembling and distributing food supplies to ensure quality and safety of food supply.
• Performs other duties as assigned.

   

  About Compass Group: Achieving leadership in the foodservice industry
   

  Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

   

  
  
  Req ID: 138702