Customer Service Representative - Full-time / Part-time

What you ll be doing...

Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In a fast-paced call center, you ll be solving customer issues and acting as a salesperson, device technician, billing expert, and more. You ll be the one on the front line to help us solve our customers challenges---and deliver on our promise of superior customer service.

• Answering customer calls and actively listening to identify their issues.
• Building customer relationships, earning their loyalty and trust.
• Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
• Generating excitement for new solutions and products that can enhance their experience.

What we re looking for...

You thrive in a fast-paced and dynamic environment where it s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.

You ll need to have:

• Associate s degree or one or more years of work experience.
• Willingness to work evenings and weekends.

Even better if you have:

• Customer service or call center experience. Ideally handling billing and product use questions.
• Comfort with technology and how to apply it to solving problems and finding solutions.
• Military experience.