Provider Services Associate, Call Center

Receives and responds to inbound calls and provides customer service and support to VNSNY Providers. Resolves general/broad based issues across all VNSNY CHOICE health plans (MLTC, SelectHealth and Medicare Advantage), and/or escalates to senior staff. Analyzes and summarizes provider call data as needed. Ensures compliance with the VNSNY CHOICE policies and procedures as well as all CMS regulations. Works under moderate supervision.

Education: High School Diploma or the equivalent required. Associates degree in related disciplined preferred.

Experience: Minimum of two years customer service experience required, preferably in a health care setting. Prior Call Center experience preferred. Effective oral/verbal communication and customer service skills required. PC skills including Microsoft Windows, Word and Excel required. Bilingual skills may be required as determined by operational needs. Strong attention to detail and excellent customer service skills required. Strong knowledge of telephone triage or call center/shared services activities preferred. Exceptional customer service and interpersonal skills are also required.