Inbound Customer Service & Sales Rep - Full-time / Part-time

Essential Functions/Core Responsibilities

Achieving specific sales targets and maximizing sale opportunities on each and every call

Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ( KPIs )

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

Candidate Profile

High school diploma with six months of sales experience preferred

Demonstrated sales technique and product knowledge preferred

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Strong computer navigation skills and PC Knowledge

Ability to learn and think conceptually

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Able to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.