Service Coordinator- Scheduling and Billing - Full-time / Part-time

What you will do
Primary responsibilities include scheduling all fire alarm and fire sprinkler inspections, extracting inspection reports as needed, working on holds for fire alarm and fire sprinkler inspections only, request rental equipment PO s required for inspections, schedule and track BAMA inspections, schedule and track Brookdale inspections, work BNI report and reassign work to manage customer expectations.
How you will do it

Scheduling and optimization of area fire alarm and fire sprinkler inspections.
Scheduling and optimization of all area inspections.
Input/Correct estimated hours to complete inspections during the scheduling process
Assign task in ACE for all scheduling
Utilize planning board / Gantt
Pull inspection reports as requested
Schedule and track BAMA, past due and Brookdale inspections
Review and work BNI report weekly
Review and clear on hold report for inspections
Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues.
Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.
Distribution of auto-gen inspections to field inspectors
Rental equipment procurement if required
Procuring outside resources if required
Perform other duties as directed by ASSM
Handle accounts payable and billing for the site

What we look for

High school diploma or equivalent.
2 years dispatching and/or customer service experience preferred
Computer literacy with working knowledge of Windows based computer applications
Strong oral and written communication skills.
Ability to handle a high volume of customer calls.
Who we are

At Johnson Controls, we re shaping the future to create a world that s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco. com