Client Services Representative - Full-time / Part-time

Overview

We re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you ll feel our supportive community every step of your day, especially the tough ones. We re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

This position must maintain relationships with the urgent cares, billing office and clinics ensure quality outcomes for employers and quality competencies. Supporting account executives is also key to the position success.

Responsibilities and Qualifications

Acts as support to sales and marketing, director and services employers, associations, group, insurance brokers, insurance companies and others involved in making referrals for occupational medicine. Assists in development of sales, marketing plan and brochures. Assists in implementation of marketing plan.

Qualifications:

Because you re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That s why you ll bring to your role the right set of qualifications:

• Bachelor's Degree
• Experience working with health insurance or other service related field experience for minimum of two years.

Responsibilities:

Client Service Functions and Data Entry:
a. Acts As Liaison Between Client Companies, Account Executive Collection Office and Clinics.
b. Handle Nonmedical Correspondence, Service Inquiries, Customer Concerns and Complaint Resolution.
c. Submit Accurate and Timely Demographics for Clients ensure the process is complete and accurate. Maintain up to date demographics including when codes change.
d. Enter information into the occupational health software and ensure accuracy.
d. Communicate Company Needs To Applicable personnel, Receive Input and Consult With Client Companies.
Performance Improvement:
a. Perform Maintenance Calls To Ensure Client Satisfaction and Report Results To Account Executives, Director and Clinics as applicable.
b. Run Client Specific Reports and evaluate for trends (positive or negative) or concerns and engage applicable stakeholders prior to sending to clients.
c. Encourages process improvement and workplace simplification.
d. Pursues industry best practices/benchmarks.
e. Uses data-based decision making and is willing to take risks.
f. Constantly enhances his/her understanding of the health care market place.
g. Searches out challenging opportunities to grow, change, and innovate.
h. Engages in practices that promote patient and coworker safety.

Assist in Development Of Sales and Marketing Materials.
Ensure Authorization Forms are up to date on paper and other sites via the web and group drives.
Coordinate ordering of marketing materials from vendors.
Other jobs as assigned.
a. Attend Seminars and Trade Shows and build relationships, As Appropriate.
b. Assist with collections as requested.