Customer Care Associate/Healthcare - Full-time / Part-time

For over 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud and excited to offer a PART TIME Customer Care Associate opportunity which is a 1 Year Contract positions for a top Pharmaceutical company located in the Plainsboro, NJ area.

JOB TITLE: Customer Care Associate

LOCATION: Plainsboro, NJ

LENGTH OF ASSIGNMENT: 1 year

PAY RATE: $20 per hour

SHIFT HOURS: 1st Shift/Part Time

Qualifications must include:

*Only candidates that meet all of the below requirements need apply.

• Prior customer facing experience required.


• The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service


• Telephone customer service experience and/or outbound telemarketing experience.


• Strong attention to detail.


• Strong oral and written communication skills.


• Strong planning and organizational skills required.


• High school diploma or GED Required, Associates or Bachelors degree is preferred.


• Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required.


• Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.


• 2+ years previous telephone customer service experience and/or outbound telemarketing experience preferred.


• LPN desired

In this role, you will:

• Build customer loyalty by providing high quality customer service.


• Collect all information from customers regarding adverse events, product technical complaints and advise of replacement/return procedures.


• Provide product support materials and educational materials to customers.


• Provide professional, accurate, and timely responses to inquiries


• Provide technical assistance to customers related to product or promotional website issues.


• Compiles and analyzes data, and creates reports assigned by management.


• Works on a variety of moderately complex and diversified department activities and projects with minimal supervision.


• Document all customer contacts in the Customer Care database.


• Data entry of all customer contacts. collected through phone calls, e-mail, and postal mail into the

customer care database.

• May conduct outbound telemarketing projects or conduct surveys with customers.

This position is recruited for by a remote Kelly office, not your local Kelly branch office. To be considered for this position, you must respond to the recruiter listed below to apply and submit your resume.

If you have questions about the position, you may contact the recruiter recruiting for this position (Nichole Coen at NICC294@kellyservices. com).

Due to the high volume of responses anticipated, only qualified candidates will be contacted.