Contact Center Representatives Needed in Woburn, MA

Job Description

Kelly Services, Inc. is in need of 6 Contact Center Representatives for our client in Woburn, MA. Of these six, we are looking for at least two bilingual (English/Spanish) representatives:
Responsibilities
-Consistently provide members with exceptional customer service
-Actively listen to customers and respond appropriately while following a call script
-Utilize the company-s computer system to look up and record information regarding a member-s account
-Ability to use multiple software systems while speaking with members
-Held to data integrity performance standards
-Contribute to a team effort to meet or exceed service, production and quality goals
-Meet and exceed daily, weekly and monthly performance goals
-Schedule member-s appointments according to the provider-s availability and geographic area they cover
-Communicate with providers via email or phone
Skills
-Provide a high level of service to both members and providers
-Creative problem solving within a team environment
-Desire to create a caring atmosphere for customers
-Flexibility and willingness to change as business needs change within the division
-Ability to persevere
-Take ownership of work
-See opportunity in the unexpected
-Excellent communication skills
-Goal oriented
-Highly motivated
-High energy level
Requirements
-2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred
-CRM -Customer Relationship Management- system experience preferred
-Prior experience assisting members and/or providers with telephone inquiries
-Basic knowledge of personal computer operations and software packages
-Experience with mapping software
-Experience with Microsoft Office Applications to include Outlook, Excel and Word
-Excellent organizational, problem solving, communication and interpersonal skills
-Healthcare and/or sales experience preferred
-Successful completion of in house phone skills training and product knowledge
Pay: $13/hr
Shift times: 1pm-9pm and 4pm-Midnight
Qualified applicants are encouraged to submit their resume to 3215@kellyservices. com and call 781-229-2042 for immediate consideration.