Client Field Technical Service Associate- Schaumburg, IL

Role Responsibilities

Provides technical support and training to personal computer and PC network users
Assists users in solving problems using available hardware and software tools
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems

1 to 2 years of relevant experience or equivalent combination of education and work experience
Strong ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting skills, A-Plus Certification a must
Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Preferences
MCP, MCSE, CNE or Network certification is a plus