Patient Access Representative Float - New Albany

Come work for an organization where everything matters.

Part Time - Benefits Eligible

Hours: Monday - Friday 4:00p - 7:30p and Saturday 7:30a - 12:30p

Location: New Albany

Summary:
GENERAL DESCRIPTION
This position is responsible for the scheduling and registration of inpatients and outpatients and/or the actual insurance authorization or precertification for provided services. As part of the hospital revenue cycle, the Patient Access Float will obtain accurate insurance and demographic information to ensure that optimum payment is made to the hospital and physicians. Processes assigned work load in a timely and accurate manner. The Patient Access Float will provide the services mentioned above to its customers, including but not limited to clinics and physicians, patients and families, managed care department Health Information Management department and Patient Accounts.

Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Interviews and registers patients in all registration areas that report up through Patient Access. MUST be competent in ALL areas of registration within Patient Access. (Admitting, Labs, ED, UC, Managed Care, Speech, PT/OT, Psychology, Specialty clinics)
2. Obtains accurate demographic, insurance, and physician information on registrations.
3. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
4. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
5. Assists in identifying self pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
6. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
7. Helps with admissions on the off hours and covers during evenings, weekends and holidays.
8. Assists in the shadowing/precepting of new employees.
9. Advises and collects deductibles and co-pays that are due. Explains Childrens Hospital collection and payment procedures, when appropriate.
10. Shows respect for the authority of others, including supervisor, manager, physicians, and nurses.
11. Displays positive attitude and discusses decisions or policies in a positive, problem-solving way.
12. Ability to independently assess areas for registration needs and be there to assist
13. Performs other related duties as assigned.

Other information:
KNOWLEDGE , SKILLS AND ABILITIES REQUIRED
1. High school graduate. Associates degree preferred.
2. One year pre-registration, registration, admitting, or customer service experience.
3. One to two years experience in billing processes and insurance verification
4. Excellent customer service and communication skills.
5. Ability to work and problem solve with minimal supervision.
6. Ability to understand and retain complex and quickly changing information.
7. Knowledge of the impact of the revenue cycle on hospital operations.
8. Familiar with medical terminology.
9. Able to function as a team member responsible for staffing operational hours.
10. Ability to adapt to change positively in work flow and process.
11. Keyboarding/typing/data entry skills.


MINIMUM PHYSICAL REQUIREMENTS

Sitting - frequently
Talking on phone/in person - frequently
Typing on a keyboard -constantly
Standing/walking constantly
Physically Active - Frequently

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet

US:OH:New Albany

EOE/M/F/Disability/Vet