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in Coppell, TX

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Hours Full-time, Part-time
Location Coppell, TX
Coppell, Texas

About this job

As the nation s leading bottled water company, Nestl Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we re also committed to developing our people enabling them to make the most of the many elements that help them to succeed.

Nestl Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestl. Whichever one of these areas you choose to join, you ll find yourself collaborating with a highly talented team on work that s challenging, engaging and incredibly rewarding. You ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions all while delivering healthy hydration to millions of customers.

An essential element of our ongoing growth, the Commercial team at Nestl Waters is the perfect place for ambitious and aspiring individuals to achieve their dreams while building fulfilling careers. Roles on the Commercial team include sales and account professionals and all offer the chance to truly impact our business at our hundreds of Retail partners. Pair this with the support you need to work with confidence and triumph in everything you do and you have a winning combination. Join this part of Nestl Waters, and you ll be able to use your talent to have a direct and meaningful impact on our success as you deliver healthy hydration to millions of our customers. Not only that, but you ll discover your accomplishments are recognized with a range of outstanding benefits designed to help you prosper both at work and outside of work.

We are currently seeking a Customer Service Coordinator reporting the Retail Customer Service Manager and based in Coppell. This position will be responsible for:

Key responsibilities for this position include but are not limited to:

  • Order processing and delivery
  • Timely and accurate input of manual orders received via fax or email
  • Research and resolve order blocks
  • Product substitution and adjustment to delivery dates
  • Provide up to date product information to customers
  • Payload adjustment to maximize truck utilization
  • Serve as the first point of contact for Nestle Waters customers
  • Customer promotions related to product and timing
  • Short lead notification to the respective impacted plant
  • Interface to brokers (select positions)
  • Order confirmation for specific customers (select positions)
  • Researches late or missing loads by working with regional load control centers
  • Manages the input of return order requests for damages, mis-shipment, and customer refusal
  • DSD processing (select positions)
  • Sample order / donation order management
  • Linkages / Hand-offs - Includes retail sales, distribution partners, accounts receivable, deductions and brokers (select positions)

Key Measures:

  • Order Block Removal
  • Order Volume
  • Internal and external customer feedback
  • Open order / return (past due) management

Key qualifications for this position include:

  • Minimum of 2 years of experience in customer service with a consumer products manufacturer, grocery wholesaler, food product broker or logistics
  • Strong analytical skills
  • Strong communication skills (oral and written)
  • Detail oriented with strong follow-up skills
  • Computer skills that include proficiency in Microsoft Outlook, Internet Explorer and Excel
  • Experience with SAP preferred
  • High speed internet access
  • Travel Less than 5 times per year

We offer competitive pay based on education, experience, and other qualifications. We offer comprehensive benefits including medical, prescription, dental, vision, flex, life, disability, EAP, 401(k) with match, profit sharing, tuition reimbursement, paid vacation, and more.