Customer Service Representative - Full-time / Part-time

Job Description:

Job Description:

Responds, under the guidance of senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.

Duties include:

Conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions online (including monetary and non-monetary actions), researching product information, terms, conditions, contracts, etc.

Resolving complex problems and inquiries.

Serves as intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance.

Handles incoming correspondence in accordance with external and internal policies and procedures.

Generates and/or composes written correspondence as needed.

Reviews data and reports trends to management.

Account maintenance, report generation, project work and work direction.

Working hours: 7:00AM - 8:00PM

Skills:

Ideal candidates:

Someone who is very motivated, eager, and customer service driven.

Must be able to multi-task

Manager said Loan Processors do really well, but understands the pay rate is a challenge.

Would consider retail or food service experience if the candidate has good tenure; partnered with call center or customer service experience

1+ years experience in each of the following: customer service, computer.